Green Tree Pharmacy has made a significant commitment to client satisfaction. We are participating in a corporate customer service initiative called H to O (Happy to Oblige). This involves training upon hiring and annual reviews. We also use a software program called Relias for annual training on corporate compliance and HIPAA for all our staff.
A Pharmacy Report Card is used to assess our strengths and identify areas where we may be able to improve our service. We use customer service scenarios from Disney and the Marriott hotel chain as training tools for our staff. We believe you will notice our customer service orientation quickly when speaking with anyone on our staff.
At Green Tree Pharmacy, we value our employees and the exceptional service they provide to our customers. Once a quarter, we recognize and honor employees who have gone above and beyond helping others! Please check back next quarter to view the results.
Heather began her journey with Green Tree Pharmacy in March of 2010. She was hired into the billing department and is a certified Pharmacy Technician since 2011. Heather is a billing specialist and has many responsibilities which include new and existing census and Face sheet data along with processing prior authorizations and many other tasks that help with customer satisfaction. Her dedication to H to O and her fellow colleagues is unsurpassed. Heather’s “Happy to Oblige” attitude is appreciated by all of us at Green Tree Pharmacy.